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- Our Policy and Procedures-
Our Products - Order - Payment options - Sales tax - Guarantee - Delivery - Returns - Help!
Order: Thank you for your interest in our products. We appreciate your business. Adaptive Access wants to make your online experience as secure and easy as possible. Our products can be purchased with all major credit cards online. Simply click the "add to cart" button located next to the item. Once you've completed your shopping you can check out to finalize your order. For alternative payment options, we ask that you please contact us. Should you place an order, be assured you will receive our prompt attention.
Custom built grab bars and handrails: Every grab bar pictured or listed on our web site is in stock and ready for immediate shipping. Grab bars, handrails and flanges can be custom made to your specifications in various sizes, length, finishes, colors and configurations. Custom orders are substantially more expensive and will take about 4 weeks to deliver. Your request will be reviewed by our engineer, then to estimating for cost. This procedure usually takes about 1 week. Fabrication of your order takes about 3 weeks. To ensure accuracy and customer satisfaction, we require all custom orders to be in writing. Fax your drawing and specifications to us (281-977-0238).
Credit Cards: We accept all major credit card payments online (VISA, MasterCard, American Express and Discover). If you do not want to place your order online, please contact us.
Mail: We accept money orders and business or personal checks. If paying by money order, we will ship in stock items when your money order is received. If paying by check, we will ship your order after we receive your check and it has cleared with our bank, usually 5 business days. Please consult with our sales department before mailing any payments. Shipping charges and sales tax, if applicable, are not included in the posted product prices.
Purchase orders and accounts: We accept purchase orders from all government agencies, medical facilities and educational institutions. Please fax your purchase order (281-977-0238). Our standard payment terms are net 30.
We can set up an account for qualified business once a credit application is completed and approved. Please contact us for a credit application.
Sales Tax: Although traditional retailers must collect and remit taxes at the point of sale, online retailers must only collect taxes in states where they have a physical presence. Based on two separate Supreme Court rulings, the Court held that retailers cannot be required by a state or local government to collect sales and use taxes from the purchaser unless the retailer has a "physical presence" within the state of the purchaser. An 8.25% sales tax will be added to your purchase at check out only if you are located in Texas.
Guarantee: Adaptive Access LLC is committed to providing the finest accessibility products available on the market today. We guarantee every product to be of superior quality and design. Our goal is to provide you with outstanding, top-quality products, and only work with manufacturers who have the strictest quality controls. Our 100% guarantee ensures that every item you purchase meets your high standards or you can return it for a replacement or refund. Adaptive Access will provide every client top quality, low prices and fast, friendly, personable service, guaranteed! If you have any questions or concern over our guarantee policy then please contact us.
Delivery: We stock every item shown on our web site. Most orders are processed and shipped via UPS within 24 hours. (Orders placed on a weekend or holiday will be processed the next business day). Occasionally, due to a spike in sales, beyond our control, an item may be backordered. If so, we will notify you immediately.
Orders are shipped via UPS Ground throughout the Continental USA. Charges are calculated when you place an order, based on weight, size and destination. Some of our large items are considered "over size" and reflect the additional handling charges by UPS.
We're sorry but we can not ship to a PO Box or outside of the Continental United States.
Returns: We want you to be assured you are getting the best products available. Return of new condition, undamaged merchandise will be accepted for 30 days from the date of delivery. Shipping charges are not refundable. Note that returns not due to warranty claims, may be subject to a 30% ( $10.00 minimum) restocking, repackaging and credit card processing fee. Custom fabricated items can not be returned. It is necessary to contact us prior to the return of any merchandise. All authorized returns must be shipped Freight Prepaid. If you have any questions or concern over our return policy please contact us.
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